How are my scanned documents stored?
Our standard is to save your records onto CD-ROM. Currently, CD-ROM is the most popular storage media because it offers fast access from most workstations, it is inexpensive, and has a long shelf life. DVD technology is also available if you prefer.

How much information can fit onto a CD-ROM?
One CD-ROM can hold approximately 15,000 pages, four boxes of records, or 550 MB of data.

What is the standard image format?
We scan all files to a Group IV TIFF format using 300 dpi, unless otherwise requested.

What document types can you manage?
Our state-of-the-art software enables us to manage any form of electronic document information including scanned images, MS Office file formats, various E-mail formats, etc. and store them in a single repository for viewing or printing by an authorized user.

How will I search and retrieve my documents?
Each customer receives a fully licensed and supported copy of the Captaris Alchemy Search client included on the CD-ROM with their images. The Alchemy client enables read-only access for customers to search, retrieve, print, fax or e-mail selected images direct from the viewer. Alchemy’s interface is easy to learn and use. If you can drag, drop and use e-mail, then you can easily use Alchemy.